Keep Them Coming Back
$0.99
Keep Them Coming Back is a 60-page guide to mastering customer retention, loyalty strategies, and personalized service. This book shows you how to turn one-time buyers into lifelong fans using data-driven personalization, proactive customer service, strategic engagement, and emotional loyalty techniques that drive long-term profitability.
Perfect for marketers, founders, and retention teams looking to increase lifetime value and build sustainable customer relationships.
Pages: 60
File: PDF
Released: 05/26/2025
Keep Them Coming Back: The Proven Blueprint to Build Loyalty, Prevent Churn, and Grow Lifetime Customer Value
It costs five times more to acquire a new customer than to keep an existing one—yet most businesses focus on acquisition. Keep Them Coming Back is a 60-page tactical guide to shifting that paradigm by implementing powerful retention systems that boost profitability, brand trust, and customer engagement.
This book provides a full-stack retention framework—blending psychology, automation, service, and personalization—designed to reduce churn, increase referrals, and create emotional brand loyalty.
You will learn how to:
📈 Understand the economics of retention vs. acquisition and the true ROI of loyal customers
🧠 Apply behavioral psychology principles to drive trust, identity integration, and repeat business
🎁 Create loyalty programs that balance rewards, engagement, and emotional connection
📊 Track key metrics like customer lifetime value, churn rate, and engagement to guide decisions
📬 Implement personalization across email, mobile, and website touchpoints using real data
🛠️ Build scalable tech stacks for automation, segmentation, and real-time feedback loops
💬 Deliver proactive support that solves issues before they become deal-breakers
🔄 Develop content and community strategies that keep customers involved between purchases
🌐 Coordinate multi-channel engagement campaigns that are consistent and conversion-focused
🧪 Continuously evolve your retention engine with experimentation, feedback, and optimization
From Starbucks to Netflix to SaaS startups, the strategies in this book are modeled after real companies that retain customers for the long haul. Each chapter includes practical frameworks and real-world examples to help you apply the concepts to your own business—whether you’re a solopreneur or leading a growing team.
If you’re ready to reduce churn, improve customer lifetime value, and build a brand your customers can’t leave behind, Keep Them Coming Back will show you how.
